How Ford Pro’s Joined-Up Thinking Saves Money and Downtime
I’m Aaron Powell. I’m the fleet director for Speedy Asset Services, and Lloyds British is a division of Speedy Asset Services. They do hoist checking and tail lift servicing. The Lloyds British fleet are on the road all day, every day to service our customers’ requirements. Downtime of those vehicles is critical,
And when those vehicles are off the road, our engineers are off the road. Ford Pro Telematics Essentials is essential to the Speedy business to help us reduce our downtime. How does it do that? We’re enabling our staff to log into the system to see the vehicle’s live data.
From there, we can then use the mobile service teams to visit our engineers and repair our vehicles, service our vehicles, check defects, do recalls or anything they want to at a time and location that’s beneficial to our engineers. We can reduce downtime from three days to two hours.
So as a company, it’s helped us reduce our downtime by 62 days. Where do I get 62 days from? Because to take a vehicle into a garage would mean I’d have to get another engineer to follow that driver to the garage to pick him up.
That engineer, on the day the vehicle’s getting serviced, can’t do his own work, and then the next day, the third day, another engineer is going to have to go and pick him up. Mobile servicing is fantastic because we don’t have to have the vehicle
Off the road. We don’t have to book it into a dealer. So the mobile service is great – it turns up, it gets the job done whilst our driver’s still working and doing what he needs to do as well. So the lesson we’ve learned is that it works really, really well.
It stops our vehicles from being off the road. We’ll roll it out across the rest of the business gradually. We’ll start with Power Access next and then we’ll put it into the tools business as well. By having the Ford mobile service team attend the location at a time that’s convenient for the Speedy
Lloyds British engineers means that there’s no downtime on either side and some jobs can even get done while our engineer is doing his, so they don’t even notice there’s been any downtime.
For businesses, time is money. A van off the road can mean an unhappy customer and more paperwork in the office – but a new trial from Ford Pro and industrial inspection firm Lloyds British is changing that.
If one of Lloyds British’s Transit Custom vans needed work done, the team used to count it out of service for three days. By linking vehicle data, fleet managers and Ford Pro Mobile Service, the trial proved that those issues could be fixed in as little as two hours. It’s a win for all involved – customers can be seen sooner, inspectors can have their van fixed faster, and Lloyds British saved over £30,000 in six months.
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