How To Report Problems With Electric Car Charging Networks

How To Report Problems With Electric Car Charging Networks

If you’re heading into a long weekend like we are, the chances are you might be considering a trip in your EV that’s a little longer than a trip to the shops and back.

That might require you to use public charging infrastructure, and hopefully, everything will go smoothly for you. But what do you do if things aren’t right? How do you report broken, vandalized, or otherwise misbehaving charging stations?

Here’s our quick guide for before you leave.

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00:00 – Introduction
01:10 – Charging networks can be unreliable about reliability
02:42 – Why we ALL need Alternates
03:19 – Communication with charging providers is KEY
04:08 – Gather Data before you start
05:33 – Take a photograph (or a video)
05:47 – Include ALL THE DETAILS!
06:40 – A sad anecdote with EA
07:50 – Give your contact details!
08:22 – Letting Others Know
09:40 – Rate using smart phone apps!
11:33 – Make a fuss for pesistent problems
13:18 – Thanks, and Goodbye!

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Links:

Watch our charging basics video here: https://youtu.be/BKHyAmUs2E0
Learn how CCS works here: https://youtu.be/BZcyamMRsbA

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Presenter, Script, Audio: Nikki Gordon-Bloomfield
Camera, Editor, Colorist: M. Horton
Art and Animation: Erin Carlie
Producer: Nikki Gordon-Bloomfield
© Transport Evolved LLC, 2024

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